Return, Replacement and Refund Policy

Last updated: 31 August 2026

At Raadha Pure, we carefully inspect and securely pack every order before dispatch. If something is wrong with your order, please contact us and we will work to resolve it fairly and promptly.

1. Products eligible for replacement or refund

You may request a replacement or refund if:

• The product was damaged or leaking when delivered.

• You received an incorrect product or size.

• An item from your order is missing.

• The bottle, cap or safety seal appears tampered with at delivery.

• The product was delivered after its expiry or best-before date.

• The product is materially different from what was displayed or described on our website.

• You have a genuine product-quality or food-safety concern.

For damage, leakage, missing items, tampering or an incorrect product, please contact us within 48 hours of delivery.

For other product-quality concerns, please contact us as soon as possible, preferably within 7 calendar days of delivery. This reporting period does not limit any rights available for a latent defect, product-safety concern or product recall discovered later.

If you believe that a product may be unsafe, please do not consume or continue using it.

2. Information required

To help us review your request, please provide:

• Your order number

• The name of the affected product

• A brief description of the problem

• Clear photographs of the bottle and the issue

• A photograph of the shipping label and outer packaging

• A photograph showing the batch or lot number and best-before date

An unboxing video may be helpful but is not mandatory.

Please retain the product, bottle, cap, label and original packaging until we confirm that the matter has been resolved. We may need these details to investigate a quality concern or arrange collection.

3. Non-returnable situations

Because edible oils are consumable food products, we cannot accept returns or exchanges merely because:

• You changed your mind.

• You no longer require the product.

• You selected the wrong oil or size while ordering.

• You dislike the natural flavour, colour or aroma of a product that is otherwise safe and as described.

• The product has been opened, used, transferred to another container or improperly stored after delivery, unless there is a verified quality or safety issue.

• Damage occurred after delivery because of misuse, improper handling or incorrect storage.

Natural variations in the colour, aroma, sediment or appearance of traditionally wood-pressed oils may occur between batches. Such natural variation alone is not necessarily evidence of a defect, provided the product is safe and conforms to its stated specifications.

Nothing in this section excludes a customer’s rights where a product is defective, unsafe, damaged, incorrect, spurious or not as advertised.

4. Sale and promotional products

Products purchased during a sale, promotion or with a discount remain eligible for replacement or refund if they arrive damaged, leaking, incorrect, unsafe or otherwise qualify under this policy.

Sale or promotional products cannot be returned solely because of a change of mind.

5. How eligible requests are resolved

After reviewing the information provided, we may:

• Arrange a replacement at no additional charge;

• Refund the amount paid for the affected product;

• Refund the missing portion of an order; or

• Provide another resolution agreed with you.

Where reasonably available, we will consider your preference for a replacement or refund.

If a return or collection is required for an eligible complaint, Raadha Pure will arrange it or reimburse the approved return-shipping cost. Please do not send a product back without first receiving return instructions from us.

6. Refund processing

Once a refund is approved, we will initiate it within 5 business days.

For prepaid orders, the refund will normally be issued to the original payment method. 

Your bank or payment provider may require additional time to credit the amount after it has been initiated. Depending on the payment method, this may take approximately 5–10 business days.

Refunds are limited to the amount actually paid after discounts. Shipping charges will also be refunded where the entire order is eligible because of an error attributable to Raadha Pure or its delivery partner.

7. Order cancellation

To request cancellation, contact us as soon as possible after placing your order.

An order may be cancelled for a full refund if it has not entered packing or been dispatched. Once an order has been packed or dispatched, cancellation cannot be guaranteed.

If Raadha Pure cancels an order after accepting payment, the full amount paid will be refunded.

8. Delivery refusal and failed delivery

Please ensure that the delivery address and contact details entered during checkout are correct.

Orders refused without an eligible product or delivery issue, or orders that cannot be delivered because of an incorrect address or repeated customer unavailability, may not qualify for a refund of actual shipping expenses, where permitted by applicable law.

9. Product recall and safety concerns

If Raadha Pure becomes aware that a product may be unsafe or non-compliant, we may contact affected customers and provide appropriate instructions regarding discontinuing use, return, replacement or refund.

Customers should follow all instructions provided in a product-recall notice.

10. Contact us

For a return, replacement, refund or product-quality concern, contact:

Raadha Pure – A brand of Raadha Enterprises
A/20, Jai Matadi Compound
Kalher, Bhiwandi – 421302
Maharashtra, India

Email: support@raadhapure.com
Phone/WhatsApp: +91 88288 34666

11. Grievance Officer

Name: Suneil Darrvesh
Email: support@raadhapure.com
Phone: +91 88288 34666
Address: A/20, Jai Matadi Compound, Kalher, Bhiwandi – 421302, Maharashtra, India

Consumer complaints will be acknowledged within 48 hours and handled in accordance with applicable law. We will endeavour to resolve every complaint promptly and within the legally prescribed period.

This policy does not restrict any rights or remedies available to consumers under applicable Indian law.