Terms of service

Terms of Service

Last Updated: 23 September 2026

Welcome to Raadha Pure™.

Raadha Pure™ is a brand operated by Raadha Enterprises. Raadha Enterprises operates this website and online store, including the information, content, features, products and services made available through it.

Our online store is powered by Shopify.

These Terms of Service (“Terms”) govern your access to and use of our website, purchase of our products and use of our services.

By accessing our website, placing an order or otherwise using our services, you agree to these Terms and to our applicable Privacy Policy, Shipping Policy and Return, Replacement and Refund Policy.

Please read these Terms carefully before using our website.

1. About Raadha Pure

Raadha Pure™ offers traditionally wood-pressed edible oils and such other products as may be introduced from time to time.

Our current oil range includes Groundnut, Mustard, Sunflower, Safflower and Coconut oils.

Product availability, varieties, packaging and pack sizes may change from time to time.

2. Eligibility and Customer Information

By using this website or placing an order, you confirm that you are legally capable of entering into a binding transaction under applicable law.

When placing an order, you agree to provide accurate, current and complete information, including your name, mobile number, email address, billing information and delivery address.

You are responsible for ensuring that the information provided is correct.

Incorrect or incomplete customer information may result in delays, failed delivery or additional delivery charges where permitted by applicable law and our published policies.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, pack sizes, prices and other information displayed on our website are accurate and current.

However, the actual colour, appearance, packaging or label design of a product may vary slightly from images displayed online due to photography, screen settings, natural product variation or packaging updates.

For statutory information including ingredients, allergen information, nutritional information, net quantity, batch or lot information, manufacturing/packing information, Best Before date and other mandatory declarations, please refer to the information provided on the actual product packaging.

If you notice a material discrepancy between the product received and its description on our website, please contact us.

4. Natural Characteristics of Wood-Pressed Oils

Our wood-pressed oils are produced using a traditional wood-pressing process and are naturally settled and cloth filtered according to our manufacturing process.

Because of the nature of such products, minor variations in colour, aroma, flavour, clarity, sediment or appearance may occur between batches.

Such natural variation alone does not necessarily indicate that a product is defective, provided the product is safe and otherwise conforms to its stated specifications.

Nothing in this section limits your rights in relation to a product that is defective, unsafe, damaged, incorrect, spurious or materially different from what was advertised or described.

5. Prices and Taxes

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes will be included or displayed as required.

Prices may change from time to time. Unless otherwise required by applicable law, the price applicable to your order will be the price displayed at checkout when the order is placed.

If an obvious pricing, technical or typographical error occurs, we may contact you to correct the order or, where reasonably necessary, cancel it.

If we cancel an order for which payment has already been received, the applicable amount will be refunded in accordance with our policies and applicable law.

6. Promotions, Discounts and Offers

Raadha Pure may provide discounts, promotional offers, free shipping, bundles or other benefits from time to time.

Offers may be subject to conditions including minimum order values, eligible products, payment methods, geographical restrictions and validity periods.

Unless expressly stated otherwise, promotions or discounts cannot be combined.

The conditions communicated with a particular promotion will apply to that promotion.

We may modify or withdraw promotions subject to applicable law.

7. Orders and Acceptance

Placing an order through our website constitutes an offer to purchase the products selected by you.

We may decline or cancel an order where reasonably necessary, including because of:

Product unavailability;
An obvious pricing or listing error;
Payment failure;
Suspected fraudulent activity;
Incorrect or incomplete delivery information;
Delivery location/serviceability restrictions; or
Other circumstances that reasonably prevent us from fulfilling the order.

If we cancel a prepaid order, the applicable amount paid will be refunded in accordance with our Return, Replacement and Refund Policy and applicable law.

8. Payments

Available payment methods will be displayed during checkout.

You agree to provide valid and authorised payment information.

Payments may be processed by third-party payment service providers.

We are not responsible for delays caused solely by banks, card networks, UPI providers or payment processors. However, we will reasonably assist customers with payment issues directly relating to an order placed with us.

9. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

An order may be cancelled for a full refund if it has not entered packing or been dispatched.

Once an order has entered packing or has been dispatched, cancellation cannot be guaranteed.

Cancellation and any applicable refund will be handled in accordance with our Return, Replacement and Refund Policy.

10. Shipping and Delivery

Orders are processed, dispatched and delivered in accordance with our published Shipping Policy.

Shipping charges, free-shipping eligibility and estimated delivery timelines may vary depending on order value, destination, available delivery services and promotional offers.

Applicable shipping charges will be displayed at checkout where relevant.

Delivery timelines are estimates and may be affected by courier operations, weather, public holidays, transportation disruptions, remote-area serviceability or circumstances outside our reasonable control.

Please refer to our Shipping Policy for current processing, shipping, tracking and delivery information.

11. Returns, Replacements and Refunds

Because our products include packaged edible food products, change-of-mind returns are generally not accepted.

However, products that arrive damaged, leaking, incorrect, tampered with, unsafe, materially defective or otherwise eligible under our policy may qualify for a replacement, refund or another appropriate resolution.

Reporting periods, evidence requirements, refund processing and other conditions are described in our Return, Replacement and Refund Policy.

Nothing in these Terms or our policies limits statutory rights or remedies available to consumers under applicable Indian law.

12. Product Safety, Allergies and Dietary Requirements

Please review the product label, ingredients, allergen information, dietary declarations, storage instructions and other relevant information before consumption.

Customers with food allergies, sensitivities, dietary requirements or medical conditions should determine whether a particular product is suitable for them and obtain appropriate professional advice where necessary.

If you believe a product may be unsafe, please discontinue use and contact us promptly.

Information available through our website, blog, social-media accounts or marketing communications is intended for general product or educational purposes and should not be considered medical advice.

13. Reviews and Customer Content

Where our website allows you to submit a review, comment, photograph or other content, you agree that the content you submit will be genuine, lawful and will not infringe the rights of another person.

You remain responsible for content you submit.

We may moderate or remove content where reasonably necessary, including content that is unlawful, abusive, fraudulent, misleading, unrelated to the product or contains another person's confidential or personal information.

We will not knowingly alter a genuine customer review in a manner that materially misrepresents the customer's opinion.

14. Intellectual Property

The Raadha Pure™ name, brand identity, logos, original packaging designs, photographs, graphics, text, videos, website content and other original materials are owned by, licensed to or lawfully used by Raadha Enterprises.

You may not copy, reproduce, distribute, modify, commercially exploit or otherwise use such material without prior written permission except where permitted by applicable law.

15. Acceptable Use

You must not use our website:

For unlawful or fraudulent purposes;
To provide false or misleading information;
To interfere with website security or operation;
To introduce viruses, malware or harmful code;
To attempt unauthorised access to our systems;
To infringe intellectual-property or other legal rights;
To misuse discounts, refunds, payments or promotional programmes; or
In any other manner prohibited by applicable law.

16. Third-Party Services

Our website may rely on third-party service providers for functions including e-commerce technology, payment processing, logistics, analytics, customer communications and marketing.

These providers may operate under their own terms and privacy policies.

Our online store is powered by Shopify. The purchase and sale of Raadha Pure products through this website is between Raadha Enterprises and the customer, subject to these Terms and applicable law.

17. Privacy

Personal information collected through our website is processed in accordance with our published Privacy Policy.

In the event of a conflict between these Terms and our Privacy Policy concerning the collection, use, processing or disclosure of personal information, the Privacy Policy will prevail in relation to that matter.

18. Website Availability and Accuracy

We make reasonable efforts to maintain the accuracy and availability of our website.

However, we do not guarantee that the website will always be uninterrupted, error-free or available.

We may update, maintain, modify or temporarily suspend parts of the website where reasonably necessary.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Raadha Enterprises will not be responsible for indirect or consequential losses arising solely from use of the website or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits any liability, consumer protection or statutory right that cannot lawfully be excluded or limited.

20. Changes to These Terms

We may update these Terms from time to time to reflect changes to our products, operations, website, policies or applicable legal requirements.

The current version will be published on this page together with the updated date.

Material changes will be communicated where required by applicable law.

21. Governing Law and Consumer Rights

These Terms are governed by the applicable laws of India.

Nothing in these Terms restricts your right to seek redress before an appropriate consumer commission, regulatory authority or other competent forum where such a right is available under applicable law.

22. Related Policies

These Terms should be read together with our:

Return, Replacement and Refund Policy
Shipping Policy
Privacy Policy

The current versions of these policies published on our website form part of the terms applicable to the relevant aspects of your use of our Services and purchases.