Shipping Policy

Effective Date: 04 August 2026

At Raadha Pure, we strive to deliver your wood-pressed oils safely and promptly. All orders are packed carefully and are shipped through our authorised logistics and delivery partners.

1. Order Processing

• Orders are processed within 1 business day after payment confirmation.
• Orders placed after 2:00 PM may be processed on the next business day.
• Orders are not processed on Sundays and public holidays.

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2. Delivery Timeline

Estimated delivery times are:

These timelines are estimates and may vary due to weather conditions, operational delays, or circumstances beyond our control.

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3. Shipping Charges

• Shipping charges, where applicable, will be displayed at checkout before you complete your order.

  We may offer free shipping based on order value, payment method, delivery location or promotional offers from time to time. Any applicable free-shipping eligibility will be displayed at checkout or communicated as part of the relevant offer.

  Shipping offers and thresholds may change from time to time.

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4. Order Tracking

Once your order is dispatched:

• A shipping confirmation will be sent by Email and/or WhatsApp.
• The shipment will include a tracking number (AWB).
• You can track your shipment using the tracking link provided.

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5. Packaging

Every order is packed using:

• Food-grade sealed bottles
• Induction seal
• Tamper-evident cap
• Protective packaging
• Corrugated shipping cartons

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6. Delivery Attempts

If delivery is unsuccessful because the customer is unavailable, provides an incorrect/incomplete address, refuses delivery without an eligible reason, or cannot be contacted after reasonable delivery attempts, the shipment may be returned to us. Any refund or re-dispatch will be handled in accordance with our Return, Replacement and Refund Policy and applicable law.

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7. Damaged or Leaking Products

if your order arrives damaged, leaking or appears to have been tampered with, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photographs of the outer packaging
• Clear photographs of the affected product
• A photograph of the shipping label
• A photograph showing the batch/lot number and best-before date, where relevant

An unboxing video may be helpful but is not mandatory.

Please retain the affected product and packaging until we have reviewed your request.

Eligible claims will be handled in accordance with our Return, Replacement and Refund Policy and applicable law.

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8. Incorrect Address

Please ensure that your shipping address and contact number are correct before placing the order.

If a shipment is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.

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9. Delays

While we aim to dispatch orders promptly, delivery may occasionally be delayed due to:

• Weather conditions
• Public holidays
• Natural disasters
• Transport disruptions
• Operational issues with courier partners

We appreciate your understanding in such situations.

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10. Contact Us

Raadha Pure
A Brand of Raadha Enterprises

Address:
A/20, Jai Matadi Compound, Kalher, Bhiwandi – 421302, Maharashtra

Phone: +91 88288 34666

Email: support@raadhapure.com

Website: https://raadhapure.com