Shipping policy

Shipping Policy

Effective Date: 04 August 2026

At Raadha Pure, we strive to deliver your wood-pressed oils safely and promptly. All orders are packed carefully and shipped through our trusted logistics partner, Shadowfax, or another authorized delivery partner when required.

1. Order Processing

  • Orders are processed within 1 business day after payment confirmation.
  • Orders placed after 2:00 PM may be processed on the next business day.
  • Orders are not processed on Sundays and public holidays.

2. Delivery Timeline

Estimated delivery times are:

Location Delivery Time
Mumbai, Thane, Navi Mumbai 1–2 Business Days
Maharashtra 2–4 Business Days
Metro Cities 3–5 Business Days
Rest of India 4–7 Business Days
Remote Areas 5–10 Business Days

These timelines are estimates and may vary due to weather conditions, operational delays, or circumstances beyond our control.

3. Shipping Charges

  • Free Shipping on prepaid orders above ₹999.
  • Orders below ₹999 are charged a flat shipping fee at checkout.

(Update the threshold later if your shipping costs change.)

4. Order Tracking

Once your order is dispatched:

  • A shipping confirmation will be sent by Email and/or WhatsApp.
  • The shipment will include a tracking number (AWB).
  • You can track your shipment using the tracking link provided.

5. Packaging

Every order is packed using:

  • Food-grade sealed bottles
  • Induction seal
  • Tamper-evident cap
  • Protective packaging
  • Corrugated shipping cartons

6. Delivery Attempts

Our courier partner will generally attempt delivery more than once before returning the shipment. If delivery is unsuccessful because the customer is unavailable, provides an incorrect address, or refuses the shipment, the order may be returned to us.

7. Damaged or Leaking Products

If your order arrives damaged or leaking:

  • Contact us within 24 hours of delivery.
  • Share:
    • Your Order Number
    • Photographs of the outer package
    • Photographs of the damaged product
    • An unboxing video (recommended)

After verification, we'll arrange a replacement or another suitable resolution.

8. Incorrect Address

Please ensure that your shipping address and contact number are correct before placing the order.

If a shipment is returned due to an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.

9. Delays

While we aim to dispatch orders promptly, delivery may occasionally be delayed due to:

  • Weather conditions
  • Public holidays
  • Natural disasters
  • Transport disruptions
  • Operational issues with courier partners

We appreciate your understanding in such situations.

10. Contact Us

Raadha Pure
A Brand of Raadha Enterprises

Address:
A/20, Jai Matadi Compound, Kalher, Bhiwandi – 421302, Maharashtra

Phone: +91 88288 34666

Email: support@raadhapure.com

Website: https://raadhapure.com